Privacy Policy
At Umber Holidays, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our travel-related services. By using our site or engaging with our services, you consent to the practices described in this policy.
1. Information We Collect
We may collect and process the following types of information:
- Personal Information: Full name, email address, phone number, mailing address, nationality, passport information (for international travel), and emergency contact details.
- Booking Details: Travel preferences, destinations, dates, accommodation choices, and other itinerary-related data.
- Payment Information: Credit/debit card or UPI details processed through secure third-party gateways (we do not store card data).
- Communication Records: Emails, live chat messages, feedback, and inquiries submitted via our website or social media.
- Technical Information: IP address, browser type, device ID, location data, operating system, referral URL, and usage patterns collected through cookies and analytics tools.
2. How We Use Your Information
We use the collected data for the following purposes:
- To process bookings and provide requested travel services
- To communicate with you regarding your reservations, updates, and travel documents
- To personalize offers and suggest relevant packages or destinations
- To improve our website, customer experience, and service quality through analytics
- To comply with legal, regulatory, and security requirements
- To send promotional content or newsletters (only if you have given explicit consent)
3. Legal Basis for Processing
Our use of your personal data is based on one or more of the following legal grounds:
- Performance of a contract (i.e., fulfilling travel bookings)
- Your explicit consent
- Legal obligations (e.g., compliance with tax laws or immigration requirements)
- Legitimate interests (e.g., service improvement, fraud detection)
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We only share your information with:
- Service Providers: Hotels, airlines, transport providers, tour guides, and other vendors strictly for trip execution.
- Payment Processors: To facilitate secure transactions.
- Legal Authorities: If required to comply with applicable laws, court orders, or regulatory obligations.
- Technology Partners: To manage communications, analytics, or marketing — under data protection agreements.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, understand user behavior, and optimize performance. You can control cookie settings via your browser. We do not use intrusive third-party advertising cookies.
6. Data Security
We implement a combination of technical, administrative, and physical safeguards to protect your information, including:
- SSL encryption for secure data transmission
- Firewalls and anti-virus protection on our servers
- Restricted access controls to sensitive data
- Periodic security reviews and updates
While we strive to protect your data, no system is 100% secure. You use our services at your own risk.
7. Data Retention
We retain your data only for as long as necessary to fulfill the purposes described in this policy or as required by law. Once the retention period ends, data is securely deleted or anonymized.
8. International Transfers
If you are accessing our site from outside India, please note that your data may be processed and stored on servers located in India. By using our services, you consent to such transfers in accordance with this policy.
9. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Ask for correction or updates to inaccurate or incomplete data
- Request deletion of your personal data (unless required by law)
- Withdraw consent at any time, where consent is the basis of processing
- Lodge a complaint with a data protection authority
To exercise your rights, email us at info@umberholidays.com.
10. Children's Privacy
Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from minors without parental consent. If we become aware of such data, we will take immediate steps to delete it.
11. Policy Updates
This Privacy Policy may be updated occasionally to reflect changes in technology, legal requirements, or service offerings. We recommend reviewing this page periodically. The updated policy will be effective from the date of publication.
12. Contact Us
If you have any questions, concerns, or complaints related to your data or this Privacy Policy, please contact us:
Email: info@umberholidays.com
Alternatively, visit our Contact Us page to submit your query.